The ongoing impacts of COVID-19 have put a strain on our procurement of raw goods and our manufacturers, and have caused global supply chain disruptions resulting in longer shipping times. Despite this, you can find accurate delivery estimates for the products you are interested in on the product page when you enter your ZIP or postal code. For in-progress orders, you’ll find your most up-to-date ETA displayed on your My Account page, which reflects the information we have on hand. We’ll also contact you if there are any updates.
To help ensure the health and safety of our customers, our team, and the broader community we’ve instituted Contactless Delivery as our default delivery option. Contactless Delivery means:
Some multi-tenant buildings are restricting access to non-residents. We’re supportive of these measures, and in these cases our delivery team will deliver to the closest point to your home that they’re safely able to.
In-Room and Assembly Services
We are proud to offer In-Room and In-Room + Assembly delivery services. These are great options if you live in an apartment, walk-up, or just need a little help maneuvering a big piece of furniture. Our teams are adhering to local mandates and guidelines. In locations where masks are no longer required, their use will be optional for our drivers at delivery. However, you can always request that masks and/or gloves be worn for your delivery and we’ll be happy to accommodate. You can select our In-Room or our In-Room + Assembly delivery services at checkout for an additional cost.
We have also implemented Contactless Exchanges and Returns. This means:
Full details of our returns and exhanges policy and proccess.
The safety of our staff and other customers comes first. If you are experiencing any flu-like symptoms and have a scheduled delivery, please get in touch with us. We’ll be more than happy to hold your order and complete the delivery at a later date.