Ongoing COVID-19 Measures

Extended Delivery Times

The ongoing impacts of COVID-19 have put a strain on our procurement of raw goods and our manufacturers, and have caused global supply chain disruptions resulting in longer shipping times. Despite this, you can find accurate delivery estimates for the products you are interested in on the product page when you enter your ZIP or postal code. For in-progress orders, you’ll find your most up-to-date ETA displayed on your My Account page, which reflects the information we have on hand. We’ll also contact you if there are any updates.

CONTACTLESS DELIVERY

To help ensure the health and safety of our customers, our team, and the broader community we’ve instituted Contactless Delivery as our default delivery option. Contactless Delivery means:

• We’ll deliver your item(s) to the front door of your house or apartment
• We’ll knock/buzz and greet you at your door while maintaining a six-foot social distance
• Your signature won’t be required — our team will simply photograph your order at your doorstep as proof of delivery

Some multi-tenant buildings are restricting access to non-residents. We’re supportive of these measures, and in these cases our delivery team will deliver to the closest point to your home that they’re safely able to.

In-Room and Assembly Services

We are proud to offer In-Room and In-Room + Assembly delivery services. These are great options if you live in an apartment, walk-up, or just need a little help maneuvering a big piece of furniture. Our teams are adhering to local mandates and guidelines. In locations where masks are no longer required, their use will be optional for our drivers at delivery. However, you can always request that masks and/or gloves be worn for your delivery and we’ll be happy to accommodate. You can select our In-Room or our In-Room + Assembly delivery services at checkout for an additional cost.

CONTACTLESS EXCHANGES AND RETURNS

We have also implemented Contactless Exchanges and Returns. This means:

• We ask that you please repackage the item(s) yourself in the original packaging provided. If you no longer have the original packaging, you can still return or exchange your item, however a $50 repackaging fee per item will apply
• We’ll schedule a date and time for pick-up and call you 30–45 minutes prior to arrival
• You will need to leave your item(s) outside your door for pick-up
• If your building restricts access to non-residents, we ask that you please bring the repackaged item(s) to the outside door of your building

Full details of our returns and exhanges policy and proccess. 

YOUR COMMITMENT

The safety of our staff and other customers comes first. If you are experiencing any flu-like symptoms and have a scheduled delivery, please get in touch with us. We’ll be more than happy to hold your order and complete the delivery at a later date.