Shipping Information

We take delivery as seriously as we take design. We’ve organized our shipping to be affordable, fast, and communicative. Below, we’ve outlined our shipping options, and what to expect once you have placed your order.


Flat Rate Shipping

Our shipping options are one flat rate. That means whether you’re ordering a single chair or an entire living room set, your shipping rate remains the same low price. How do we do it? We’re wizards. Just kidding: we’re obsessed with efficiency.


Shipping Options

Shipping options and charges can be selected and changed at checkout.

  • $19 for small packages — such as a lamp, a pillow, or a throw — that can be sent via courier.
  • $49 flat-rate for furniture delivered to the outside door of your home or building. If your order is $999 or more (before tax), we’ll ship it to you for free.
    • If you need help bringing your purchase(s) upstairs or inside, please consider our $99 option.
  • $99 flat-rate for furniture delivered to your room of choice inside your home or office. On orders of $999 or more (before tax), inside room shipping is reduced to $50.
  • $169 flat-rate for furniture delivered to the room of your choice and assembled. On orders of $999 or more (before tax), inside room and assembly shipping is reduced to $120.

Flat-rate pricing applies to orders within the continental U.S. and most of Canada (our standard service areas).

We want to bring the Article experience to as many people as possible. There are significant costs to delivering to remote and less populous areas outside of our standard service areas. As a result, we need to pass on some of this additional cost. We work to ensure that any additional costs outside of our standard service areas are as affordable as possible.

Additional charges can apply for delivers to the following:

  • For our customers based in Alaska or Hawaii, a $350 flat-rate fee is applied on top of our regular shipping options above.
  • Remote areas of Canada are calculated on a case-by-case basis. We’ll get in touch after your order is placed if this impacts you to discuss delivery. Please note that some shipping options may not be available in remote areas of Canada.

If you are unsure if you are in our standard service please get in touch and we would be happy to confirm.

We are unable to ship to PO boxes, APO or FPO addresses, or US territories.


Delivery Time

You’re keen to meet your brand new furniture, and we’re keen to get it to you. In-stock items are typically delivered within two weeks of ordering. No more waiting in shipping-limbo. Need a more accurate estimate? Enter your zip/postal code into the shipping estimator on your piece-of-interest’s product page for a specific delivery window.


Delivery Day

Leading up to delivery day, our delivery partners will contact you to arrange a window of time that you can expect your order. Be sure to carefully measure your door frames and hallways to determine the best path for your new furniture. If we are unable to get your furniture into your home, you will be responsible for the return shipping fees. Upon arrival, our delivery partners will arrange your package in accordance with your selected shipping option.

Small items (such as a lamp, a pillow, or a throw) are sent by courier. These will be delivered as soon as possible, and the courier will not call ahead in advance to schedule delivery. Courier deliveries do not require a signature upon delivery and your package will be left on your doorstep if you are not available to receive it.

Please note that our delivery partners cannot take your cardboard packaging away. In the event that you need to return your article, the original packaging is required to avoid a repackaging fee.


Returns

You can change your mind. At Article, we offer a 30-day no-questions-asked return policy, as well as extensive warranty coverage on each of our pieces. Interested to learn more about our returns and warranty coverage? Visit our returns page for more detail.


Order Changes or Cancellations

If you wish to change the delivery address for your order, please contact us before the item is dispatched to you (this is likely to be within 48 hours of you placing the order - we will send you an email to let you know when it has left our warehouse). If you need to update your delivery address once your order is already on its way, you will be charged a rerouting fee.

If you change your mind completely, we understand. As long as you cancel your order before it has left our warehouse, you will receive a full refund. If you cancel your order once it has left our warehouse, you will be responsible for the shipping and return-shipping charges.