Shipping and Delivery

Front Door Delivery

Our $49 flat-rate Front Door Delivery is the default delivery option for larger items that can’t be shipped by courier. Smaller items or those under $200 will ship via courier for a $19 fee.

Front Door Delivery includes:

Delivery of your new furniture, in its boxes, right to your front door. If access to your building is restricted, we'll deliver to the closest safe location near your home. If you live in a walk-up apartment, please let us know in advance so we can arrange the appropriate delivery option: some of our delivery partners may not be insured to bring your delivery up flights of stairs.
Once your order is ready for delivery, our delivery partners will reach out to you to schedule your delivery and explain what you can expect on delivery day, so you won’t have to worry about any surprises.
On delivery day, you’ll receive a notification when our team is approximately 30 minutes away.
Please note that a signature is not required to complete front door delivery.

In-Room Delivery

Need some extra muscle? Our team has you covered. Here’s what to expect from our $119 In-Room Delivery service:

We’ll bring your order beyond the doorstep and into any room you choose.
Once your order is ready for delivery, our delivery partners will reach out to you to schedule your delivery and explain what you can expect on delivery day, so you won’t have to worry about any surprises.
On delivery day, you’ll receive a notification when our team is approximately 30 minutes away.
A signature is required in order to complete delivery.

In-Room + Assembly Delivery

Is putting together furniture not really your thing? Select our $199 In-Room + Assembly Delivery service to start enjoying your purchase faster. Here’s how it works:

We’ll bring your order into whatever room you’d like.
We’ll assemble the furniture, so you can just lean back and admire your excellent taste.
While our delivery teams are very handy, they don’t install items that will permanently modify your space, such as anti-tipping hardware or securing any items to your walls. To see how much assembly your items require, check out the Assembly Instructions that can be found on each product page.
A signature is required in order to complete delivery.

Shipping Beyond Our Standard Service Area

We offer competitive delivery options across Canada and the contiguous U.S.

Orders to Alaska, Hawaii, or remote areas outside our standard service zone may incur additional flat-rate fees, calculated and displayed at checkout. Adding more items won’t increase your flat-rate Beyond Shipping fee.

Currently, we don't ship to Puerto Rico.

To check your shipping cost, enter your zip/postal code at checkout.

If you live outside our standard service area and would like to initiate an exchange or a return, we're here to help. For exchanges outside our standard service area, we do not offer free exchanges: instead, we will waive your return shipping fee but an additional forward shipping fee will be charged for any new item(s).

Measuring Your Space

Avoid delivery day disappointments by ensuring your new furniture will fit into your space. Product and box dimensions are listed on each product page. We recommend measuring your space ahead of time to see if a product is the right fit and can be easily moved into the intended room. Generally speaking, the door width should be greater than the box’s height. Some other factors to keep in mind are:

Obstructions behind the door
Tight corners
Hallways or internal doors
Stairways (including the length)
Elevator measurements

For more measuring tips, check out this page.

Scheduling Your Delivery

Once your order is ready for delivery, our delivery partners will be in touch to schedule your delivery date and explain what you can expect on delivery day.

Smaller items are sent via courier. When your order ships, we’ll send you the tracking number so you can know when to expect it.

Delivery Day

Expecting a delivery? Here’s what to do to prepare for the big day:

Ensure that the area where you plan to put your new furniture is clear and there is enough room for assembly.
You will receive a notification on the day of delivery when the team is approximately 30 minutes away.
If you live in an apartment building, check if you need a Certificate of Insurance for deliveries in advance. If so, email us at deliveries@article.com.
Our local shipping partners will deliver your furniture in accordance with your chosen delivery option.

Unboxing and Box Removal

Our delivery partners will not dispose of any boxes. Our team recommends keeping your boxes in the event you need to initiate an exhange or return.

Certificate of Insurance

If your building requires a Certificate of Insurance (COI) for delivery, we can help once you’ve placed your order. Just email us at deliveries@article.com. If your building has a specific COI template, please include it as an attachment. If not, please provide the name, address, and the required coverage amount for the COI.

Local Delivery Partners

If your account shows your order is with a local delivery partner, they should be reaching out to you in approximately two business days to schedule the delivery. If you haven’t heard from them after this time, contact our team and we’ll follow up for you, or provide their direct contact number.

Refused Delivery

If you refuse your order at the time of delivery, let us know, and we’ll process an exchange for an item that suits your space better. In this case, there won’t be additional shipping fees, and we’ll charge or refund you the difference in price.

If you refuse the order without requesting an exchange, it will be processed as a return. Once the item is back at our warehouse, we’ll issue a refund for the item’s price, minus a $49 return shipping fee. Your initial shipping fee won’t be refunded since the delivery was completed.

Please note that if we don’t receive notice of a refused delivery, it may delay your refund.

Estimated Delivery Windows

We cannot guarantee exact delivery dates for orders, but we do offer delivery estimates based on stock levels and shipping routes. This information is updated in real time and can be found on the product page (just look for the delivery truck icon).

For larger items that aren’t shipped via courier, you can schedule your delivery with one of our local delivery partners. They will contact you to arrange an appointment once your order is ready to ship.

To find your most up-to-date shipping ETA, log in to your My Account page, which will show the latest information available.

Please note that we do not offer expedited shipping for any orders.

Split Deliveries

If your order includes multiple items, we usually wait until your entire order is in stock to ship it together, ensuring one delivery fee and date.

If any items are backordered, this may delay your delivery. At checkout, you can choose to receive your in-stock items sooner, but please note that you will be charged for splitting deliveries into two shipments. Smaller items may be shipped separately via courier, and thus may arrive sooner than the rest of your order.

You can track your order status on your My Account page.

Out of Stock

If an item is out of stock with no ETA provided on the product page, you can sign up for notifications when it becomes available again. If an item shows “Back in stock in X weeks,” entering your ZIP/postal code will provide an estimated delivery window, though this may be subject to transit delays. We’ll notify you via email of any delays once the product is on its way from the manufacturer to our warehouse.

Order Holds

If you'd like to schedule your delivery for a later date than the estimated delivery window, you can add delivery instructions at checkout. Please specify the date you’d prefer to receive your delivery, and we’ll place a temporary hold on your order for up to 30 days.

Delivery Date Requests

While we can't guarantee a specific delivery date when you place your order, we will provide an estimated delivery window at checkout. You can add delivery instructions to request a specific date within or slightly after this window. The delivery team will do their best to accommodate your request if the item arrives at their facility in time.

Delivery appointment availability depends on the local delivery partner in your area. Appointments can only be scheduled once your order reaches their facility, so we can’t guarantee a specific day at the time of your order. However, deliveries generally happen on weekdays between 9 AM and 5 PM. Feel free to ask about other available times when the delivery partner contacts you to schedule your delivery.
You’ll receive email updates as your order is processed and shipped from our local warehouse.

Cancellations

If you’d like to cancel your order, simply log in to your My Account page and click the ‘Cancel Order’ button beside the associated purchase. You will receive a confirmation email shortly after.

If your order hasn’t shipped yet, we’ll issue a full refund. If it has shipped, a return shipping fee will apply to ship the item back to us. Depending on your credit card provider, it may take up to 10 business days for your refund to be reflected on your balance.

Haul-Away Services

We currently don’t offer haul-away services for old or used furniture.

Stolen Packages

While potential package theft is an issue for all delivery services, we take steps to help ensure your order gets into your hands only. If you live in a high-theft area or have other concerns about the safety of your delivery, please contact our team to let us know. We’ll be happy to change your front door delivery to signature-required.

Shipping + Delivery FAQ

The first day of my ETA window has passed. Why haven’t I heard anything about my delivery?

We’ll reach out to you via text and email to share the delivery date and arrival window as soon as your order is ready. It is common to receive your delivery schedule within your ETA window.

My order hasn’t progressed from Processing status. Is there something wrong?

Your order will be marked as “Processing” until it reaches a fulfillment center close to your delivery address. Its status will then be updated as it makes its way to you.

If your order is coming from overseas, it can take up to several weeks to arrive at the fulfillment center. During this time, it will remain in Processing status.

How can I make sure my delivery goes smoothly?

We’re so glad you asked! We’ve put together a detailed guide to measuring for delivery to help you prepare for the big day.

What do the order statuses mean?

Processing: We’ve confirmed your order and are processing your item(s).
In Transit: Your item is making its way to a delivery station near you. You will receive an email or text when your delivery is ready to schedule. It’s common to receive your delivery schedule within your ETA window, so not to worry if you’re in your ETA window and haven’t received a delivery date yet.
Scheduled: We’ve contacted you with a date and arrival window for your delivery.
Delivered: Congrats on the new addition to your home!

Visit Us

Want some one-on-one time with our furniture before placing your order? Visit our flagship showroom located at 848 East Hastings Street, in the heart of Vancouver’s Strathcona neighborhood.

Please note our headquarters are not open to the public—but if you’d like to send some snail mail, you can get in touch with us here:

1010 Raymur Avenue
 Vancouver, BC 
Canada V6A 3T2