Returns and Exchanges

Returns

If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your furniture. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. If you need to initaite a return due to damage, or a defect covered by our warranty, please get in touch.

Returns made inside our standard service area will incur a $49 return shipping fee. For some smaller items, a $19 return shipping fee will apply. Returns outside our standard service area are subject to a return fee in the same amount as the forward shipping fee.

Once the item is back at our warehouse, it will be inspected by our team. Provided it is in as-new condition, we will issue a refund less any applicable repackaging fees, and outbound and return shipping fees.

Leesa®️ mattresses are Third Party Products, for the applicable return policy please refer to this section.

Warranty

Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition, please get in touch. To help us assess the issue, please send photographs of the product taken from various angles and distances. If possible, include photos of the box the product arrived in, as it may have been damaged during transport. If the issue can’t be documented with photos, short videos are also welcome.

Our one-year manufacturer’s warranty covers defects in materials and workmanship from the delivery date. If you experience issues with your Article piece, please let our team know. In the event we deem the furniture to be defective, we will organize replacement parts, repairs, and in necessary cases, complete replacements.

Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the Article warranty.

Custom Orders

We’re committed to designing beautiful modern furniture that complements a variety of decor styles and tastes using the highest-quality materials and fabrics. As such, we’re unable to customize our products or provide additional colorways than those offered.

Looking for design advice? Our Interior Design team are experts at helping our customers find the perfect piece for their space, style, and functional needs. Plus, it's entirely free.

Made to Order Upholstery Options

Our newly-introduced line of made-to-order fabrics allow you to personalize your piece with unique upholstery options on some of our product lines.

To cut down on unnecessary production costs, lead and shipping time is longer for customized pieces than our stocked color offerings. For the most accurate shipping estimate, please refer to the ETA information on individual product pages.

Most companies don’t allow returns on custom items, but we’re not most companies. Customers can return or exchange their Customized items within 30 days from the date of delivery. How? Why? Because we want you to be happy. See our full return policy here.