Returns & Exchanges

30 Day Satisfaction Guarantee

30 Day Satisfaction Guarantee

We want your space to feel perfect. That’s why we offer a 30-day return policy on all Article orders. You can initiate a return or exchange up to 30 days from the date of delivery. If you decide your piece isn’t quite right, we are here to help.

To help ensure the health and safety of our customers, our team, and the broader community, we’ve introduced Contactless Exchanges and Returns. For more information on what this means, see our “Contactless Exchanges and Returns” section below.

Free Exchanges

You can exchange any product in your order up to 30 days after delivery for any reason once, free of charge.

If you decide to exchange that item again (i.e. more than once) you will be responsible for any forward and return shipping fees.

All exchanges must be made with the original Article packaging. If you do not have the original packaging on hand, you will be charged a $50 repackaging fee per item.

If applicable, our team will work with you to coordinate a day and time that works to simultaneously drop off your new item and pick up your exchange. If the item you are exchanging for costs less than the original item, we’ll refund the difference to your credit card. If the new item costs more, we will charge the difference while setting up the exchange

We're unable to offer free exchanges outside our standard service area, but please get in touch with us and we’ll be happy to provide a shipping estimate.

Returns

If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s). Our team is here to help.

You can return your Article product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. Returns made inside our standard service area will incur a $49 return shipping fee - for some smaller items a $19 return shipping fee will apply. Returns outside our standard service area are subject to a return fee in the same amount as the forward shipping fee.

Returns must be made in the original packaging. If you no longer have the original packaging, there is an additional $50 per item repackaging fee.

Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund less repackaging fees (if applicable), and outbound and return shipping fees.

Contactless Returns and Exchanges

To help ensure the health and safety of our customers, our team, and the broader community, we’ve introduced Contactless Exchanges and Returns as our default option.

Contactless Exchanges and Returns means:

  • We ask that you please repackage the item(s) yourself in the original packaging provided. If you no longer have the original packaging, you can still return or exchange your item, however a $50 repackaging fee per item will apply.
  • We’ll schedule a date and time for pick-up and call you 30–45 minutes prior to arrival
  • You will need to leave your item(s) outside your door for pick-up
  • If your building restricts access to non-residents, please bring the repackaged item(s) to the outside door of your building

Warranty

Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition, please get in touch

Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery.

If you experience issues with your Article piece, please let our team know. We will organize replacement parts, repair, and in necessary cases, a complete replacement.

Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the Article warranty.

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