Our COVID-19 Response
We’re still delivering across the USA and Canada, with updated COVID-19 measures to help ensure the health and safety of our customers, our team, and the community.
At Article, we pride ourselves on delivering service that’s fast, affordable, and communicative. We’re committed to ensuring the uncertainty surrounding COVID-19 doesn’t change that, but there are a few things that we’re doing a little differently and potential impacts to delivery times on some orders.
Extended Delivery Times
Please note that the impacts of COVID-19 have disrupted much of the world’s supply chain and have resulted in a reduced capacity in our factories, increased processing times at the port, and limited space on ocean carriers. These factors, coupled with increased demand, means many of our products are out of stock as we wait for incoming shipments.
This means that your shipping ETAs may be longer than usual. These ETAs are generated based on the information we receive from our manufacturers and ocean carriers. Many factors, ranging from the conditions at sea to processing times at customs, can affect the original estimate you were provided. We will update your ETA whenever we receive new information.
Your most up-to-date ETA will be displayed on your My Account page and reflects the information we have on hand. We’ll contact you if there are any updates.
At this time, we are unable to provide expedited shipping on any orders, and appreciate your patience. We’re working to restock any affected products as quickly as possible, and once your order arrives in our warehouse we’ll ship it as soon as we can.
For orders yet to be placed, you can find the delivery estimate for the product(s) you are interested in by entering your ZIP or postal code on the product page. Exceptional demand during the last few weeks means that a number of our products are currently out of stock — and unfortunately, that means longer delivery ETAs than we would like on those products. We only ever provide delivery timelines we are confident we can meet, and we’re working to restock any affected products as fast as possible.
If your order includes multiple products (some in stock, some not), you’ll be able to choose to have the in-stock products delivered right away.
To help ensure the health and safety of our customers, our team, and the broader community, we’ve introduced Contactless Delivery as our default delivery option. Contactless Delivery means:
We’ll deliver your item(s) to the front door of your house or apartment
We’ll knock/buzz, and will greet you at your door while maintaining a six-foot social distance
Your signature won’t be required — our team will simply photograph your order at your doorstep as proof of delivery
Some multi-tenant buildings are restricting access to non-residents. We’re supportive of these measures, and in these cases our delivery team will deliver to the closest point to your home that they’re safely able to.
In-Room and Assembly Services
We’ve temporarily disabled all in-room shipping options to ensure we can maintain a social distance during your delivery. If you require assistance bringing your order inside or with product assembly, get in touch with us and we’ll do our best to provide these services in a safe way for you and our team. Unfortunately we are not currently able to offer these services in all areas.
Delivery Team Health and Safety Precautions
Our main priority is protecting the health and safety of our employees and our customers. In addition to implementing Contactless Delivery protocols, our Article Delivery Team (ADT) and our delivery partners have implemented health and hygiene practices recommended by health authorities to ensure everyone stays safe.
Every one of our ADT delivery trucks is equipped with key sanitary items, including masks, latex gloves and sanitizing wipes. Work gloves will be worn by our team whenever boxes are handled.
Once the delivery is complete, drivers are required to practice good hygiene and use an alcohol-based hand sanitizer or sanitizing wipes that contain at least 60% alcohol (when soap and water are not available to wash their hands).
Additionally, we’ve implemented the necessary measures to keep our workplace safe for employees, such as isolated shifts, mandated social distancing within the warehouse, and increased sanitation. Our delivery drivers have been instructed to stay home if they show any sign of flu-like symptoms, and we have policies in place to offer paid sick leave to these employees.
Our delivery partners are also taking extra precautionary measures. While exact steps differ between carriers, they’re all following procedures in accordance with the health and hygiene practices recommended by health authorities.
We’ll continue to follow recommendations from public health organizations to keep our team, partners, and customers safe and healthy.
Delivery Network Status
We are delivering across the USA and Canada.
Note: Some return or exchange pick-ups may be impacted temporarily as a result of the measures we have taken to protect everyone’s health and safety. Please get in touch to discuss the return and exchange options available in your area.
If any disruptions occur or we’re temporarily unable to deliver to certain areas, our team will get in touch with affected customers to let them know, and we’ll work to deliver those orders as soon as we’re able to. We’ll also keep this page updated and list any areas with service interruptions.
For the safety of our staff and other customers, we trust that if you have a scheduled delivery you’ll get in touch with us if you’re experiencing any flu-like symptoms and need to be in isolation. We’re more than happy to hold your order and complete the delivery at a later date.
Please note our headquarters are not open to the public. — but if you’d like to send some snail mail, you can get in touch with us here:
1010 Raymur Avenue
Canada V6A 3T2