Polywood®️


Polywood products are prized for being low-maintenance, easy-to-clean, and sturdy—suitable for most flat outdoor surfaces.

The Article team is here to assist with product issues within our 30-day return and exchange window. For issues and warranty claims that arise outside of that window, please get in touch with the Polywood team directly at hello@polywood.com.

Warranty Terms

Polywood®️ warranties to the original purchaser (“Purchaser”) that, for a period of twenty (20) years (except as specified below) of residential use from the date of purchase, under normal use and service conditions, Polywood®️ furniture shall be free from material defects, and shall not splinter, crack, chip, peel, rot, or suffer structural damage from insect infestation.

Metal Frames

  • Welds and joints are warranted to not break or crack for five (5) years of residential use. Powder coat finish is warranted to not peel for five (5) years of residential use

Hardware

  • Hardware used in production or assembly of Polywood®️ furniture is warranted to not break for five (5) years of residential use

Woven Inserts

  • Woven inserts are warranted to not fail structurally, crack, unravel, fade excessively, or rot for five (5) years of residential use

Sling Fabric

  • Sling fabric is warranted from tears and becoming non-functional because of loss of dimensional stability from exposure conditions, including sunlight, mildew, rot, and abnormal atmospheric conditions for three (3) years of residential use. Abnormal or excessive discoloration and fading is covered.

Cushions, Pillows and Umbrellas

  • Cushions, pillows, and umbrella canopies are warranted to be free from workmanship or material defects for thirty (30) days from purchase. The fabric on a cushion, pillow, or umbrella canopy is warranted to not tear, mildew, or fade excessively for one (1) year from purchase.

Exclusions

  • The following items are specifically excluded from the Polywood®️ limited residential warranty. Polywood®️ shall not be liable for any failure, defect, or damage resulting from or connected with the following:
    • Fading, color change, or color match. Polywood®️ lumber is made with UV-stabilizers to minimize fading; however, upon exposure to the sun all colors will fade to some degree. To minimize possible fading, keep product covered, utilize cushions where applicable, minimize direct sunlight by storing product when not in use, or use a UV-protectant.
    • Color or pattern variance between any new replacement section or pieces and other sections or pieces
    • Rust or corrosion of stainless steel or zinc coated steel hardware
    • Rust or corrosion of steel frames
    • Assembly or handling of products after they leave our factory, including any lack of performance or improper performance in any way by the dealer or assembler
    • Abnormal use of products
    • Improper use of products with fire components, such as lighting a Crystal Fire burner without using the glass guard
    • The application of paint, varnish, or other coating or chemical not approved by Polywood®️ or the application of heat or radiation from an external source, such as a barbecue grill, another appliance, fire, or reflection from windows or doors
    • Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of our products
    • Post-delivery labor, transportation, or assembly costs
    • Damage caused by, among other things, use of incompatible accessories, intentional acts, unreasonable use, misuse, physical abuse, permanent deformation or destruction by human or animal, vandalism, riot, insurrection or civil disorder, accidents, or corrosive atmospheres (such as those contaminated by acid rain, harmful chemicals or vapors), or any act of God (such as fire, flooding, hurricane, earthquake, tornado, lightning, ice, etc.), environmental condition (such as air pollution, mold, mildew, etc.), staining from foreign substances (such as dirt, grease, oil, etc.), or normal weathering (defined as exposure to sunlight, weather, and atmosphere which may cause any colored surface to gradually fade, darken, chalk, or accumulate dirt or stains).
    • Assembly of hardware, accessory items, or defects caused by their assembly