We look for the finest craftsmen for each of our products, and as a result we work with manufacturers all over the world.
We currently work with manufacturers in Vietnam, China, Indonesia and India.
Before establishing a relationship with a new manufacturing partner we carefully vet them against our stringent criteria for ethical business practices and quality control. We personally visit with every factory we work with on a regular basis to ensure that these standards are maintained.
There’s no age restriction for furniture napping — and many of our articles are great for both children and the child-at-heart.
Ceni is a low-maintenance, durable, springy sofa that hides dirty fingerprints and spills well (without pointing fingers or naming names—probably because it’s a sofa). It’s also built with an easily-accessed low-profile silhouette for even our smallest customers to grab a seat. Busy parents will also love that Ceni comes ready for action right out of the box, no assembly required!
For tons of room on family movie night, the Burrard sectional has deep, down-filled cushions for everyone to spread out on. The only thing you’ll have to worry about sharing is the popcorn—Netflix membership sold separately.
For pet owners with four-legged friends that like to treat the family sofa like their fancy new dog bed, we recommend leather as a great place to start. The Sven sofa in Charme Tan leather already comes with a well-worn vintage patina complete with natural scratch marks and variations that will blend right in with Buddy’s paw marks.
For a hardier leather that has a more consistent finish, our oxford options like on the Worthington and Alcott sofas work well with pups that are just as much bite as bark.
Need more help? Read our top five tips for choosing pet-friendly furniture on the blog. You can also read all about how to keep your leather looking great in spite of the love and attention that your dog gives it.
We also invited our favorite Particle Pooches to a photoshoot on our most popular articles and invite any aspiring doggy furniture models to strike a pose and get involved using the #articleDogs hashtag on Instagram.
While most upholstery fabrics and our luxurious velvets might attract the wrong kind of attention from a cat (you see your beautiful new article, they see a fancy scratching post), we think there’s a lot to love about leather for cat-owners.
We suggest a tough leather in our oxford series (like the contemporary Echo, mid-century Sven, or stylishly retro Matrix) or a distressed leather like our rustic Nirvana sofa that will draw less attention to any accidental cat scratches and scuffs.
When approached to take part in a photoshoot with our articles, the Caticles looked us straight in the eye while knocking a vase off one of our coffee tables. We took this as a decline to appear on the website for now.
Need more help? Read our top five tips for choosing pet-friendly furniture on the blog.
As a general principle, we strive to remove or reduce the use of chemicals in the production process.
The vast majority of our products do not have any flame retardants added during manufacturing. However, there are currently a small number of items that do contain flame retardants. We are working with our manufacturing partners to have these removed. If you are concerned about the inclusion of flame retardants, we encourage you to reach out to us in advance of your purchase to enquire about the specific product you are interested in.
All of our products are compliant with revised California technical bulletin TB-117-2013.
All photos on our website are taken by professional photographers under lighting conditions that are typical in a residential home.
We endeavour to accurately show the finish color and texture as best we can. How these photos display on any individual monitor and output from any printer can vary based on the different settings. If we can be of assistance in selecting the right furniture for your situation (style, dimensions, color, etc.) get in touch and we would be happy to help.
It depends! We wrote a whole blog post about how to choose between a fabric and leather sofa to help you.
Yes, absolutely safe.
Your credit card information is transferred using the same 256 bit encryption and physical security that banks use.
Absolutely! If you would like to place your order over the phone you can speak with one of our friendly team by calling 1-888-746-3455.
We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, and Discover). You can also choose to pay using PayPal.
U.S. customers are able to arrange financing for their purchase with our financing partner.
We collect sales tax where we are required to by law. Any applicable taxes will be clearly shown at checkout.
You will be charged for your order when you place it.
An order confirmation email is sent to you when you place the order. If you have not received it within a few hours of placing your order please contact us to let us know.
U.S. customers are able to arrange financing for their purchase with our financing partner. You can find details at checkout.
We offer a free exchange per-item, per-order.
That means if you ordered a Sven Charme Tan Sofa, a Blueberry Mod Chair, and a Mara Coffee Table, you would be able to exchange each of them once, and you wouldn’t incur any additional shipping charges. Please note that if you decide to exchange an item more than once, additional shipping fees will apply.
To exchange an item, simply get in touch with our team.
See Returns & Exchanges for full details.
Basic shipping to nearly everywhere in the continental U.S. and Canada is a flat-rate of $49, no matter how large your order is. You can also choose to upgrade your shipping to in-room delivery, or even assembly service for an additional fee.
If you live in a particularly remote area there may be additional delivery fees, but we will always inform you before these are charged.
Some of our smaller items are shipped using standard courier services, in which case shipping is just $19. This charge will be reflected at checkout.
See our shipping page for full details of shipping charges.
We offer a number of shipping options:
We encourage anyone who feels they would be unable to get their order from the ground level front door to their room of choice to consider one of our upgraded shipping options at checkout.
In order to ensure that your new furniture arrives in pristine condition we generally ship using carriers that are specialized in shipping furniture.
If you place an order for a smaller item it may ship using a standard courier service, in which case you will be charged a lower fee for shipping.
Once you have placed your order you will get an estimated delivery date in your order confirmation email.
When your order leaves our warehouse we will send you another email to let you know.
You are also able to log in to our website to see any updates to your order status.
In most cases, once your order arrives in your local area our delivery partner will contact you to arrange a day and time for delivery.
Delivery appointment availability varies depending on the local delivery partner in your area. Generally this will be between 9am and 5pm, Monday to Friday, but the specific partner in your area may be able to accommodate deliveries outside this time.
If your order was shipped using a courier service you will not be given advance notice as to when they will deliver.
Yes, we would be happy to put your order on hold for you.
As soon as you place the order give us a call, or simply reply to your order confirmation email and we can put it on hold until you advise otherwise. As soon as you are able to receive the order, just let us know and we will ship it right out to you.
Our delivery partners will only ever deliver to you when you are there to receive the order and have a pre-arranged delivery appointment.
While we love to hear from fans from far flung corners of the earth, we currently only offer our standard shipping to customers in Canada and the continental US.
We do also ship to Hawaii and Alaska, however there is an additional shipping fee that varies based on your location and order size. Please contact our customer service team to inquire about the additional fees.
We do not currently ship to APO/FPO addresses.
Please let us know as soon as you are able to if you wish to change the delivery address on your order.
We will always do our best to ensure that your order is sent to the right location.
In the event that you miss your delivery appointment our local delivery partner will be in touch to schedule another appointment. Note that some of our delivery partners may charge a redelivery fee in this instance.
Don't panic! It is likely that your items have shipped from different warehouses and the remaining items will arrive shortly.
Please don't hesitate to get in touch if your order does not arrive within its delivery estimate and we will work with our carriers to get your order to you right away.
This will have been flagged in our system, and we will be doing our best to get you your order as soon as possible. If you want to enquire about progress please get in touch and we will be happy to let you know where your order is.
If for any reason you don’t love your new furniture you can return it within the first 30-days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping and return shipping.
Read more about our 30-day satisfaction guarantee.
If you do decide to return your order contact us and let us know. We will ask you to repackage the item carefully in the packaging in which it arrived. Our delivery partner will then schedule a convenient time to come and collect the order for return shipping.
Once the item is back at our warehouse it will be inspected, and provided it is in as-new condition we will issue a refund less shipping charges.
Refunds typically take between 5 and 10 business days to process. Please note that as much as we would like to, this delay is not something we are able to remove or expedite - this delay is in the banking and credit card system.
We strongly encourage you to keep your packaging for 30 days in case you decide you want to return it.
You can still return your item, however we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping.
This fee varies based on the size of the item and packaging required.
Yes, the order can be cancelled prior to shipping at no charge. We will issue a full refund.
If you decide to cancel your order after your order has left our warehouse we will issue a refund less our shipping fee.
Take pictures and describe the damage in as much detail as possible. Contact us right away and we’ll take care of the rest.
Our products are designed to last, and we stand by their quality.
All of our product comes with a one year warranty.
If you do have problems with your product please take photos or video that demonstrate the issue and describe the issue in as much detail as possible. Contact us right away work with you to determine the appropriate next steps.
We will replace or repair any products with defects in material or workmanship.
Our manufacturer’s warranty applies one year from date of delivery.
For the warranty to apply, the product must have been used for its intended purpose through normal use. Products are not covered by warranty if used for commercial purposes or defect is from causes beyond normal wear and tear.
Contact us right away if you believe you have an issue that is covered by our warranty, and will work with you to determine the appropriate next steps.
Part of the reason that we are able to offer such great prices on our products is that we don’t have any showrooms or sales people. You can find out more about our direct-to-you model here.
We encourage you to check out the hundreds of customer reviews on our website to get a sense of the quality of our furniture. You can read even more customer reviews on our ResellerRatings profile.
In addition, you might like to know that we back all of our products with a 30-day no questions asked return policy. If for any reason you don’t love your new furniture simply let us know within 30 days of receiving it. We will arrange for our shipping partner to pick it up and get it back to our warehouse. Provided it is returned in the original packaging and condition we will happily provide a full refund on your purchase - less any shipping fees. You will be charged a standard shipping fee for the return ($49 for most of the US and Canada), but unlike other furniture retailers there are no additional restocking fees.
You will see on each of our product pages a 'Retail' price.
The price represents the estimated regular retail value of a comparable item of similar quality available from other retailers.
Find out more about how we calculate this price, and why we are able to offer such great value.
You can find product reviews on most of our product pages. If there are no reviews on the page, it is because we have yet to collect enough reviews from customers who have purchased that product. If we have reviews for a similar product in a different color, fabric or finish we will display those reviews.
All reviews are from verified customers, and all reviews that meet our simple review guidelines are published.
You can also read customer reviews of our service here on our website, and on our Reseller Ratings profile.
Yes, we would be delighted to send you swatches.
Get in touch with us and let us know which fabrics or leathers you would like swatches of, and where we should send them.
Please note we have limited stock of swatches, so we may not always be able to send you every swatch you are interested in.
Unfortunately we are not able to offer samples of wood or rugs.
Of course! Feel free to get in touch with us by email, chat or phone and our team would be happy to help answer your questions.
You can review any Article products you have purchased at any time by logging in to your account.
All product reviews are from verified customers, and all reviews that meet our simple review guidelines are published on our product pages.
We have a few simple rules to ensure that product reviews are useful, informative, and safe. We will not publish reviews that contain: